ELIZNA™ / CLIENT CARE
Clear guidance for returns, refunds, replacements and order-related resolutions.
Please contact ELIZNA™ Client Care before sending any item back. This allows us to review the request and provide the correct return or resolution instructions.
Contact Client Care as soon as possible if you need to change or cancel an order. We will make reasonable efforts to assist before fulfilment begins, but changes or cancellations cannot be guaranteed once processing or shipment has started.
Return eligibility depends on the condition of the item, the circumstances of the order and applicable consumer rights. For hygiene and safety reasons, opened or used cosmetic products may not be eligible for a change-of-mind return unless the item is defective, damaged, incorrect or otherwise covered by applicable law.
Where a refund is approved, it will normally be issued to the original payment method. After ELIZNA™ has processed the refund, the time required for the funds to appear can depend on the bank, card issuer or payment provider.
ELIZNA™ does not automatically exchange every returned item. If a product arrives damaged, defective or incorrect, Client Care will review the circumstances and, where appropriate, arrange a replacement, refund or another suitable resolution.
Contact Client Care promptly with your order number and clear photographs of the product and packaging where relevant. Please retain the item and its packaging until the review has been completed.
Please provide your order number, the email address used for the order, the reason for your request and supporting images where relevant. Wait for Client Care instructions before returning an item.
ELIZNA™ CLIENT CARE
Our Client Care team can review product, order, delivery and return enquiries.
